Despite the fact that Lucky Elf offers a demo mode for its games, players will be able to play for real money only after registering or logging into a personal account. In addition, the full functionality of the playground will be available to authorised players. Below we will explain how to register your account, log in and what errors may occur when logging in to the site to make it easier for you to start playing.
Registration process
The registration process at Lucky Elf is quite simple. To create an account, players need to follow the steps below:
- Go to the official casino website and click the ‘Join Now’ button;
- You will be asked to enter a valid email address and come up with a complex password. You can also choose your preferred currency from a wide range including AUD, EUR, USD as well as cryptocurrencies such as Bitcoin and Ethereum;
- Tick the box and thereby accept the terms and conditions and privacy policy;
- At the end you need to confirm your email address with the email sent to it
Log in to your personal cabinet
Accessing Lucky Elf Casino is a quick process. Users just need to follow the following steps:
- Visit the website: Go to the official website and click on the ‘Login’ button;
- Enter credentials: On the login page, enter the email address used during registration and the corresponding password;
- Login: After entering the credentials, click on the ‘Login’ button to access your account.
If you forget your password, the platform offers an easy way to reset it:
- Click on the ‘Forgot Password?’ button: On the login screen, under the password field, you will find a ‘Forgot Password?’ link. Click on it;
- Enter your e-mail address: Enter the email address associated with your account. An e-mail will be forwarded to your address with a link to reset your password;
- Reset Password: Follow the instructions in the email to create a new password and regain access to your account.
Account verification
To ensure security that complies with international regulations, Lucky Elf requires all players to undergo an account verification process, also known as KYC. This process is mandatory before withdrawing funds from your account and is designed to confirm your identity.
Account Verification Process:
- Log in to the verification section: After logging in to your account, go to the ‘Profile’ section and then to ‘Verification’. Here you will find a list of documents required for verification;
- Proof of identity: a valid piece of identification such as a passport or driving licence. Make sure the document is legible, all information is clearly visible and has not expired;
- Proof of address: A utility bill, bank statement or other official document that clearly shows your name and address. This document must be recent, no more than three months old;
- Proof of payment method: If you are using a credit card, you will need to provide proof of payment method. For credit cards, you will need to upload a photo of the front of the card.
The document verification process is usually fast and can take up to 24 hours, but in some cases it can be completed in less time if the documents submitted are clear and complete. If there are problems with the documents, the Helpdesk may request additional verification, which will increase the time required.
What problems may arise at the entrance
Lucky Elf is a trustworthy online platform, but as with any other site, you may encounter some problems when logging into the casino. Below is a list of the most common problems that may occur when trying to log in and how to resolve them quickly.
- Cache and cookie problems: try clearing your browser’s cache and cookies, or try logging in incognito mode. This often solves the problem and allows you to log in without problems;
- Browser compatibility issues: For example, if you are using a non-standard browser, it may be worth switching to a more supported browser such as Google Chrome or Mozilla Firefox;
- Ad blocker problems: Deactivating the ad blocker on the casino site can solve this problem and allow you to log in without further hindrance;
- Location verification problems: If your device does not have location services enabled, you may have problems logging in. Make sure location verification is enabled and that the casino can access this information.